JS21 Responding To and Tracking Text Responses from Voice Touch Alerts

Yay! You have turned on your campaign and now starting to get text responses (hopefully hand over fist)!  This lesson will show you best practices for responding to, tracking and managing your text responses from the campaign responses we expect you to get. 

Learn how to flag, change statuses, note the file and manage the drip campaigns as leads respond in different ways. This is a money-making training... because texts are fast and the best way to communicate when they are TEXTING YOU BACK!  All texts will come in through your voice touch alerts on your dashboard, so watch for these because they can be end up being some of the hottest leads you have in your database!! 

Respond fast!  Watch the lesson below. 

IMPORTANT NOTE:  The Voice Touch feature will automatically opt out a contact from receiving texts if that contact texts you back any of the following phrases: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT.  In order for this to automatically opt out the number, the text must NOT include any other words. You will see the opt out come thru in the text within your Voice Touch and contact area.  Be sure to track this action for your benefit, such as adding an text opt out flag, for example.  Also, if a user requests for you to stop, but it includes any other words in that text, you will need to manually go to your contact area and uncheck their phone number from receiving texts.  Keep in mind that anyone who opts out of receiving texts will not automatically stop the rest of the email templates from sending in a campaign.  This is on purpose, as many people who opt out may be receiving your texts because someone gave you a fake/bad number anyway.  In this event, you most-likely still want the emails to send. If you want to stop an entire campaign, go to the contact, then to Drip Flows on the left side of the screen and put the rest of the campaigns into the trash can provided there.  Your contact can always unsubscribe from emails within a campaign at the bottom of the emails, as there is an unsubscribe button there to do this. Finally, if you wish to add someone back to receive texts from you, they can text you START and they should get opted back in.   

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